Return Policy

MyAmplifiers.com really cares about customer satisfaction. That's why our company guarantees that you can return your order and get a refund. If there is something you don`t like about the purchased items, just let us know to arrange the return or exchange in accordance with our Policy.

Please, keep in mind that every seller has a different return policy. Find out what the seller's policy is before you buy. Note that these policies may change during promotions and for items on sale.

Note that you will be allowed to bring goods back only if you fulfill the set of conditions:

• The device must be sent back in its original unworn package in 30 days term upon delivery;
• The device must be sent back with all the accessories you have got: antennas, cables, power supply, manual and mounting accessories;
• Contact our manager before returning the device to get all the instructions otherwise we take no responsibility for receiving the device and making a refund;
• A client is responsible for paying the shipping costs in case of order return for refund, replacement, repairing or return after repairing;
• Note that a refund amount equals 75% from the repeater cost (25% is deducted as a restocking fee). In case of order cancellation because of the buyer before sending goods you will receive a full refund of the product price, excluding a 5% payment processing fee.

The return process typically takes 2-3 weeks, including parcel transit, warehouse receipt, and inspection. Once the returned goods are received and verified, a refund will be issued using the same payment method as the original transaction.

Important! We kindly ask you to check the condition of the equipment and the completeness of the kit within one week of receiving the product. If any items are missing, damaged, or do not match your order, please contact our client support service. We will make sure to resolve the issue quickly, whether by replacing the equipment or offering another suitable option. You’ll get a free replacement if the item turns out to be defective or damaged. Once we receive the returned item, the replacement will be shipped to you at no additional cost as soon as it becomes available.

If a client contacts our support service regarding missing items or external damage more than one week after receiving the order, we reserve the right to decline a free replacement of the equipment or its components. This condition applies if there are reasonable doubts that the damage or loss occurred after the client accepted the order.

Return policy for customized solutions

Please pay your attention to the fact that our customized solutions are non-refundable.These solutions are developed individually for you based on your personal requirements and in accordance with your specific frequency bands. Given this factor, such solutions can be returned only in case of product damage during shipping or its malfunction. However, please, do not forget that at MyAmplifiers, we always stay by your side. If you have any issues with the solution developed by us, do not hesitate to contact our team and we will find the best way to help you.