Good afternoon. Sorry but now I am a little bit angry on you. I will try to explain you the reason. The thing is there is no mobile 3G signal in my studio but I need to stay in touch with friends while doing something with my car. At first I thought that I can get used to it but finally I understood that I don’t want to do it. That’s why I started to search for a solution. I tried to talk with my mobile operator but they said that could do nothing with it because this is not their fault. I have no signal and I am to blame! Can you imagine this? But this is not the cause of my bad mood! In the end I found the device that as its distributors (that means you) said could help me. It took several days to choose the booster I want to buy. Then I waited ten days for it dreaming how I will chat with friends. And finally I hold it in my hands and there is only one problem – it doesn’t work! The model is a mobile internal 2100 mhz AT4000 signal booster . So what should I do now?
Good afternoon. Do not worry. We will explain you what you should do. We will not say that this is not our fault and, of course, will try to remedy the situation. First of all, we and you need to know that the reason your amplifier doesn’t work. In most cases these are shipping problems. Unfortunately this sometimes happens.
If the package wasn’t damaged and the device is in a proper condition, then the reason can be in the wrong installation. Did you install the 2100 mhz gsm booster on your own? It is very easy to install yourself but if you don’t follow the manual, in the result the device won’t work. So we advise you to Contact Us and consult our professional technicians. If he says that the device is broken we will change your Anytone 2100 mhz AT4000 for another one for free. You have to send your mobile repeater back to us and we will send you the new one after our specialists establish the reason why it does not work.
Do not worry it will not take weeks. We work very operatively. The only thing you have to pay for is the shipping of the broken amplifier back. We apologize for any inconvenience brought to you.