Frequently Asked Questions - MyAmplifiers | MyAmplifiers US

FAQ

About Boosters and MyAmplifiers

How does a cell phone repeater work?

A cell phone repeater is a bi-directional device that catches mobile signal from the nearest cellular tower and amplifies it to improve the quality of your mobile environment. This has the dual effect of improving your reception and of increasing the signal sent from your phone. The major purpose of using a cell phone repeater is to add another 2-3 bars to your usual mobile reception. For detailed information, please visit the How Cellular Amplifiers Work page.

 

How many mobile and 3G connections can support a cell phone repeater at the same time?

The number of simultaneous subscribers is not limited. For example, according to our tests, an NS300GW can support over 100 people using their mobiles at the same time, within an area of 300m2, without any problems. The key factor is not to move out of the area of coverage.

 

Is it safe to use a cell phone repeater?

Everybody knows that mobile phones emit radiation that harms our health. The good news is that by using a cell phone repeater you can significantly reduce the level of radiation emitted by your phone. Additionally, every cell phone repeater from our store meets the international standards of CE and RoHS.

 

Why do I buy at your online store?

Being one of the leading companies selling cell phone repeaters, Myamplifiers.com offers you only time-tested and completely safe devices that can be used by multiple mobile phones simultaneously. As well as assisting you to choose the most appropriate cell phone repeater for your needs, you can rest assured that you will receive excellent client service from our professional team and a 2-year warranty. We also offer you a unique possibility to change or return your repeater if, for any reason, it doesn’t fulfil your requirements. Read Here about other advantages you may benefit from when placing an order with our company.

 

Choosing a Booster

How do I know which cell phone repeater is the best for my house?

Cell phone repeater models differ in coverage and capacity. Please, read our recommendations: wireless signal repeater sets for private houses, cell phone booster kits for office buildings. You can also read more technical info in the manuals, which can be found on their product pages (Installation inlay).

 

How do I know what cell phone repeater suits for my country and mobile operator?

For your convenience, we have developed a special Helper. To find which cell phone repeaters are suitable for your country and operator just select your country and we will provide you with all possible options.

 

Installing and Using

Can I install a repeater system without a technician?

Every cell phone repeater system is quite quick and easy to install. The only thing you need to do beforehand is read the manual. Having read it, you will be able to mount the set without a technician even if you do not have a technical qualification or previous experience. However, should some difficulty be encountered, feel free to Contact our technical support for professional help.

 

Can I use a 3G cell phone repeater for improving mobile communication?

Most modern mobile phones can support different frequency bands simultaneously - 3G for Internet and GSM for cellular communication. 3G signal booster sets are used only for data exchange and are able to improve only the quality of 3G mobile Internet and applications. Even if you can see a 3G icon on your cell phone, as a rule it is not used for cellular connection. So if you need a cell phone repeater that will improve mobile communication, choose any of our GSM mobile signal booster (900 MHz) for most European and Asian countries. For other countries use our Helper.

 

Can I cover several rooms and floors with a cell phone repeater?

Yes, our devices are able to improve the signal in separate rooms and floors. For such a requirement, please choose one of the more powerful models of cell phone repeaters. The process may get more complicated if the building has concrete walls or metal partitions. In such circumstances we recommend that you Contact our technical specialist to choose the best repeater for your individual situation and needs.

 

What maximum length of the cable can you recommend between an inside antenna and a cell phone repeater?

The length of the cable differs depending on the model of a cell phone repeater. For powerful repeaters such as NS5000 it is 15-20 meters; whilst for smaller ones such as MA300 it is 5-10 meters. However, we strongly advise you to use the standard length of an inside cable in order to avoid signal loss.

 

What maximum length of the cable can you recommend between an outside antenna and a cell phone repeater?

The maximum length differs for each cell phone repeater. For powerful repeaters like NS5000 or NS2500 the maximum length can be 25-30 meters; whilst for smaller models like MA300 o NS250 it is 15-20 meters. However, we strongly recommend our customers using the standard cable length (included into the package) for their particular unit for better signal quality.

 

How to check precise signal level in dB?

To interpret signal level with maximum precision, you’ll need to switch your cell phone into Field test mode (FTM). It’s an application available in free access or a phone mode requiring no extra setups for most popular mobile OS (operating systems). On most used mobile OS the test mode can be started as follows:

  1. iOS. Type * 3001 # 12345 # * and hit Call
  2. Android. Type * # * # 197328640 # * # * to activate
  3. Windows. Type # # 3282 # and start.
  4. Blackberry. Press TOOLS, SETTINGS, STATUS or OPTIONS, STATUS.

Note! To get parameters for 2G, 3G and LTE, disable WiFi. In case you cannot find Field Test Mode on your cell phone, contact us to get the solution.

 

How to aim outdoor directional antenna correctly?

If you don't know exactly where your operator's base station is located, go through the antenna aiming process for getting the best result. To aim the antenna correctly, follow the steps below:

  1. Setup the entire booster system, including antennas and cables, and power it on.
  2. A person on the roof aims the antenna in a certain direction. The other person inside waits for 1 minute and checks signal level on the phone.
  3. Then rotate the antenna its 1/8th of the way around, which equals 45 degrees. The person inside does the same procedure with signal testing.
  4. Repeat the process 8 times until you try all 8 directions, in every 45 degrees sector.
  5. Compare the results of signal testing – the closer dB parameter to 0, the better booster performance you get.
  6. Fix the antenna in the direction with better signal result.

Note! We recommend mounting the antenna on the side of the building aiming away from the building, which will reduce amount of possible obstacles. For your convenience and acceleration of the process perform the testing in pair.

 

How to interpret the results of signal testing in dB?

For maximum precision in signal level testing, switch your cell phone into Field Test Mode and see dB parameter. The closer dB signal level to 0, the better cell phone reception you’ll get.

  • -105 to -100 = Bad/drop call
  • -99 to -90 = Getting bad/signal may break up
  • -89 to -80 = OK/shouldn't have problems, but maybe
  • -79 to -65 = Good
  • Over -65 = Excellent

Your task is to get at least -79dB signal to ensure reliable communication and strong signal inside the building.

 

Ordering and Shipping

What payment methods do you accept?

There are several options available. You can pay for a cell phone repeater directly from the product page using your Visa or Master credit card. To do so, click the Buy now button and you will be automatically redirected to a payment gateway. Besides this, we also offer you other payment possibilities, including PayPal, Wire bank transfer. If you would prefer to pay by one of the alternative methods, other than by credit card, please Contact Us to get payment data and details.

 

How long will the shipping take?

We usually send every cell phone repeater with GLS or DHL Express Couriers. Shipping usually takes 3-10 business days depending on the distance. Sometimes it may take longer, but in such an instance we always inform the client.

 

Troubleshooting

Can AT4000 3G work with all mobile operators?

Every 3G repeater from Nikrans is compatible with most widespread 3G 2100MHz network standards, including WCDMA UMTS, HSPA, H+, etc. This is a standard frequency for all European and Asian providers.

However, due to some upgrades in local networks within the EU we recommend that you contact your mobile operator first to make sure which network standard is supported in your area.

Note! 3G repeater are designed to improve 3G mobile Internet only, and cannot be used for voice communication. For phone calls take a look at GSM repeaters.

 

How do I know that my 3G repeater works?

Every 3G cell phone repeater has LED indicators. The green LED indicates the device status. When it is on, the cell phone repeater is powered on and is working properly. The red LED indicates the 3G signal reception. When it glows or blinks, the device is receiving a 3G signal. Beware of Alarm LED indicating problems in repeater functioning. When Alarm is ON (red), the repeater will not work correctly.

Please, also note that the quantity of LEDs and their indications may differ depending on a repeater model. For more information read a manual to your cell phone repeater model.

 

On my AT4000 3G the red light turns off when I connect the cable. How can I fix the problem?

The reason for the seeming malfunction is that the unit is incorrectly installed. As a result, instantaneous self-excitation appears and affects the proper functioning of the repeater. To fix the issue, please ensure that the components are installed in the following order:
1. Mount the repeater.
2. Connect the antennas to it.
3. Plug in the power adaptor.
And, of course, don’t forget to follow all the steps and instructions that are described in details in the manual for the AT4000 3G.

 
 

or simply contact us: contact@myamplifiers.com, +16178610605 (Sales), Sales Chat